Account Manager

TITLE: Account Manager

LOCATION: Amman, Jordan

Lapis is a full-service strategic communications agency founded in Afghanistan in 2004 that has since expanded to major markets in South-Central Asia, the Middle East, and Africa, with current regional offices in Afghanistan, the UAE, and Jordan. For the past 17 years, as part of the Moby Group, we have been supporting positive social change on the ground. We understand how to influence public opinion, attitudes, and behaviors. We take pride in having an unrivaled understanding of complex media and sociopolitical environments. We stay on top of changes in audiences' media and technology consumption, and we combine this systems-level knowledge with our on-the-ground expertise to create carefully analyzed and creatively engaging products. Digital and traditional media, social media, research, marketing, mass communications, and strategy are all part of our services. Our clients include the United Nations, International Development Agencies, Non-Governmental Organizations (NGOs), governments, the private sector, and others.

We are looking for an Account Manager to create long-term, trusting relationships with our existing and potential clients. The Account Manager’s role is to oversee a portfolio of assigned clients, manage and oversea business development process and bid optimization.


  • Serve as the lead point of contact for all client account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements
  • Develop trusted advisor relationships with key accounts and stakeholders
  • Ensure the timely and successful delivery of services according to client needs and objectives in collaboration with Operations Manager
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Manage, oversea, and optimize business development and bidding processes
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with team to identify and grow opportunities


  • Proven work experience as an Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills

We are looking for qualified individuals, not specific profiles, so send us your best self in the form of a brief cover letter and CV/resume (3 pages max). You can send both files to  [email protected] with the title of the document, including your full name and the position for which you are applying.